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Frequently Asked Questions
We provides specialized non-medical home-based social care services and programs for people with disabilities, elderly individuals, bedridden individuals, and people with acquired disabilities, based on each beneficiary’s individual needs.
Yes. Our services are provided at the beneficiary’s home within our approved service coverage area in Jeddah.
A free initial assessment session is conducted to identify the beneficiary’s needs and determine the most suitable plan based on their individual situation and requirements.Our team is also available to assist you in selecting the appropriate service.
The number of sessions and session duration varies depending on the selected program. Please review the program details to see the number of sessions and included services.
Our services and programs focus on non-medical home-based social care within the scope specified for each program. They are not a substitute for medical services or emergency medical care.
Yes. You can book the service on behalf of the beneficiary. Please ensure that the beneficiary’s information is entered correctly during booking.
Yes. You may purchase more than one program. We recommend contacting us to ensure that the selected programs are suitable for the beneficiary’s needs and can be scheduled appropriately.
We require the beneficiary’s basic information and contact details, along with the information needed to complete the assessment and provide the service appropriately.
Yes. You may request to reschedule a session, subject to our rescheduling policy and the availability of alternative appointments.
Yes. Programs that include a final assessment involve reviewing the program outcomes and evaluating the beneficiary’s progress according to the established plan.
Yes. You may request to cancel the service according to our applicable cancellation and refund policy.
You can contact us through the communication channels provided on our store. Our team will be happy to assist you and answer your questions.